your rights and responsibilities

You are entitled to:

• A full explanation of your treatment options
• A written treatment plan (including costs)
• Information about the practice and the service available
• A care and treatment summary if you decide to transfer to another dentist
• Make a complaint if you are not happy with your treatment and care

You are responsible for:

• Giving at least 24 hours notice if you have to change or cancel your appointment
• Treating staff with courtesy and respect (we may refuse to treat patients who are violent or abusive)

Practice complaints procedure

If you have a complaint or concern, about the service you have received from the dentists or staff at this practice, please let us know. We operate a practice complaints procedure, as part of the NHS system for dealing with complaints, which adheres to national criteria.

Grove House Orthodontics have agreed with NHS England to provide NHS Orthodontic Services. The contract for these services is held by Aligndent Ltd, Registered Company Number 8186155 (Registered in England) Registered Office, Stourside Place, Station Road, Ashford, Kent TN23 1PP.

This practice complies with the 1998 Data Protection Act. Personal information about you is processed fairly and lawfully.